Atlona Careers
The company attracts progressive, agile and entrepreneurial leaders that have strong business acumen combined with a customer centric orientation. Atlona offers a fast paced, and creative environment where employees around the world can grow and evolve to keep up with the speed of technological advancements continually reshaping the industry. Committed to changing the world, Atlona offers its employees a culture where they can pursue their professional and personal interests and love what they do.
Atlona is seeking trailblazers and out of the box thinkers. Our employees are shaping the world of tomorrow, and driving innovation. We invite you to explore the job opportunities available at Atlona.
North America Jobs
EMEA Jobs
Atlona is an EEO Employer
To protect the interests of all parties, Atlona/Panduit will not accept unsolicited resumes from any source other than directly from a candidate, or third-party vendors who have signed a formal agreement with Atlona/Panduit. Any recruiting/search firm interested in a relationship with Atlona/Panduit should contact Human Resources at talent.acquisition@panduit.com PRIOR to reaching out to any Atlona or Panduit employee or manager.
If you are a qualified individual with a disability and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request via email to accommodation.request@panduit.com. Please note that this option is available only to those individuals with a disability that inhibits their ability to apply online. In order to express interest, please include the information related to the specific position you are interested in (job title, location, etc) when submitting your request.
North America Job Postings
Quality Engineer
Location: San Jose, CA, Tinley Park, IL or Dallas, TX
Job Description:
Software Quality Assurance Engineer analyzes, and runs tests on new or modified software and firmware programs, including documentation, diagram and flowchart, and software development procedures used to verify that programs function according to user requirements and conform to established guidelines. This role designs, develops, and executes functional test cases using our Zephyr Scale test case management system. Additionally, this role runs in-depth testing, detects problems, recommends solutions, and determines if program requirements have been met.
Key Responsibilities:
- Participates in complex design reviews of Product Requirements Documents (PRDs, which are specifications) by developing test plans and test cases, executing test cases, and identifying/ analyzing defects, questionable functions, errors and inconsistencies in software program functions, outputs, online screens and content for Atlona products.
- Understands complex software designs and tests software programs to ensure they meet complex design specifications. This includes reviewing computer logs and reports, and validating system and data files.
- Documents, tracks and communicates software test plans, test results, analyses and unresolved problems.
- Maintains testing software tools; test plans and scripts; and documentation of test findings.
- Coordinates test activities including the use of resources outside of QA department.
- Assist with training among Test Engineers and employees in other Atlona departments.
- Contributes to establishing department processes, standards, procedures and practices.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education:
- Bachelor of Science in a technical field such as computer science, engineering, or hard science (chemistry, physics, etc.) or equivalent work experience.
Required Experience:
At least 3 years experience in a software testing and quality assurance environment is required including:
- Test planning, execution and documentation with Jira and Zephyr or similar tools.
- Strong skills in network administration, configuration, and troubleshooting
- Experience with automated testing with Selenium and/or Python is preferred.
- Audio Visual (AV) industry experience preferred with most of the following: Source selection and switching, Display control, Audio DSP configuration and control, Soft and hard codec conferencing solutions, Cameras, sensors, relays, and other AV and control peripherals, and AVoverIP, HDBaseT, and HDMI technologies.
Prefered Certification:
- ISTQB or ASTQB Foundation Level Certification
- CCNA or equivalent vendor
- Creston
- Biamp
- QSYS
Network Engineer
Location: San Jose, CA, Tinley Park, IL or Dallas, TX
Job Description:
Network Engineer analyzes malfunctions with commercial audio/video products from a networking perspective, performs troubleshooting, and provides advice on related bug fixes. Secondary priority will be to perform testing of audio/video products. This will involve Atlona providing training/certifications in both commercial A/V products and Software Quality Assurance.
Key Responsibilities:
- Troubleshooting of networking functions of commercial A/V products and providing recommendations regarding related bug fixes.
- Completing on-the-job training courses and obtaining certifications in commercial A/V and Software Quality Assurance, while applying what you’ve learned to perform the tasks that follow here.
- Participates in complex design reviews of Product Requirements Documents (PRDs, which are specifications) by developing test plans and test cases, executing test cases, and identifying/ analyzing defects, questionable functions, errors and inconsistencies in software program functions, outputs, online screens and content for Atlona products.
- Understands complex software designs and tests software programs to ensure they meet complex design specifications. This includes reviewing computer logs and reports, and validating system and data files.
- Documents, tracks and communicates software test plans, test results, analyses and unresolved problems.
- Maintains testing software tools; test plans and scripts; and documentation of test findings.
- Coordinates testing activities including the use of resources outside of QA department.
- Assist with training among Test Engineers and employees in other Atlona departments.
- Contributes to establishing department processes, standards, procedures and practices.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education:
- Bachelor of Science in a technical field such as computer science, engineering, or hard science (chemistry, physics, etc.) or equivalent work experience.
Required Experience:
4+ years of experience in network design, implementation, troubleshooting, planning, switching, routing, and documenting.
Experience with enterprise network architecture and enterprise network switchers and firewalls by HP, Brocade, Arista, Juniper and Cisco
Strong verbal and written communication skills
Good technical presentation and training skills
Experience with packet capture and analysis of common network protocols such as UDP, RTP, PTP, TLS, HTTPs, Etc.
Knowledge of network security including NAC, 802.11X, SSL, TLS and certificate management.
Network Technologies:
- Static Routing
- Multi-Switch Stacking
- VRRP, HSRP
- IGMP v1, v2, v3
- IGMP Snooping
- PIM: Dense, Sparse, Sparse-Dense
- STP, RSTP, MSTP
- DNS & DHCP
- SAP & SDP
- RTP/RTSP/RTCP, HTTP, RTMP
Preferred but not required: Advanced knowledge of Digital AV distribution systems, including the following technologies:
- USB: 2.0, 3.0, C, Power Delivery Systems
- HDMI, Display Port
- HDBaseT
Prefered Certification:
- CCNA/CCNP or equivalent certifications from other vendors is preferred.
Technical Support Engineer 1
Location: San Jose, CA (Hybrid if in the SF Bay Area), or Remote
Key Responsibilities:
- Communicate with customers to support Atlona’s numerous audio/video products
- Logs all customer technical support issues clearly into Zendesk ticketing system
- Address information requests with help center articles and Atlona resources
- Engage Tier 2 Engineer on issues not found in Atlona Help Center
- Escalate issues beyond basic extender troubleshooting–RMA/AR to Tier 2
- Triage support requests, set customer expectations, and queue tickets
- Assist Tier 2 and/or RMA team in processing RMA/AR for customers
- Might be required to be on rotational basis for weekend coverage
Requirements:
- Bachelor’s degree in Electrical Engineering or equivalent experience
- Minimum of 1 year as an AV installer or technical support agent
- Knowledge of HDMI, EDID, RS232, IR, cabling (TP, UTP), and IP
- Certified CTS General or other – preferred (not required)
- Experience with support ticketing system or CRM
- Detail oriented, self-motivated, and team player
- Superb written and oral communication skills
- Ability to work in a dynamic environment
EMEA Job Postings
Training Specialist – Sales Engineer
Location: Frankfurt, Germany
Job Description:
Atlona is seeking an experienced Trainer and Sale Engineer with a strong knowledge of professional audio-visual technology, control systems, training and troubleshooting best practices. The Trainer is responsible for delivering product and technology training programs to our partners, and customers. The Sales Engineer is responsible for helping with design, installation, troubleshooting, and proof of concept to our partners, and customers.
Reporting to the Director of Technical Services, EMEA, you will enjoy working at our new Frankfurt, Germany facility with its open floor plan, abundant parking and easy access to public transportation. Your mission as a Training Specialist and Sales Engineer will be to delight our customers with your amazing service and your knowledge of our products and systems.
Key Responsibilities:
- Demonstrated ability to speak in front of live audiences, on webinars and other live forums Strong written and oral communication skills.
- Provide technical education on Atlona products and technology for all EMEA partners and customers through live, hands-on training and instructor-led remote sessions.
- Identify training needs by evaluating strengths and weaknesses.
- Assess training effectiveness to ensure incorporation of taught skills and techniques into customers projects.
- Periodically evaluate ongoing programs to ensure that they reflect any changes.
- Support partners and dealers in development of Atlona AV and AV over IP Systems, design and documentation.
- Collaborate with RSM (Regional Sales Manager) as needed for Training, RFP/RFQ review, design and BOM creation.
- Provide pertinent data to progress the case up to case resolution of Atlona’s multi-range AV products, and clearly document those processes in the CRM system.
- Demonstrated strong interpersonal and cross-functional skills Strong planning, multi-tasking and organizational skills Must be able to quickly learn a broad array of technologies and apply knowledge to real-world problems High degree of customer-focused sensitivity towards both internal and external customers and partners.
- Able to travel up to 20-40%.
- Other duties and tasks as assigned.
Required Experience:
- Bachelor’s Degree in Electrical Engineering or equivalent experience
- Minimum of 3 years as a Professional AV System designer – required, more is a plus
- Experience with CRM and/or trouble ticketing systems
- Experience with MS Office and Visio
- Proven ability to master the full training cycle
- Familiarity with traditional and modern training methods, tools and techniques
- Ability to present complex information to a variety of audiences
- CTS-D certification is a definite PLUS, preferably CTS General and an additional CTS Specialist certification
- Networking knowledge at CCENT/CCNA level, a certification is a definite PLUS
- Extensive knowledge of instructional design theory and learning principles
- Detail-oriented, team player with superb written and oral communication skills
- Ability to work in a dynamic and growing start-up environment
- Knowledge of HDMI, EDID, RS-232, IR, cabling (TP, UTP), TCP/IP highly desirable.
