North America Jobs

EMEA Jobs

Atlona is an EEO Employer

To protect the interests of all parties, Atlona/Panduit will not accept unsolicited resumes from any source other than directly from a candidate, or third-party vendors who have signed a formal agreement with Atlona/Panduit. Any recruiting/search firm interested in a relationship with Atlona/Panduit should contact Human Resources at talent.acquisition@panduit.com PRIOR to reaching out to any Atlona or Panduit employee or manager.

If you are a qualified individual with a disability and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request via email to accommodation.request@panduit.com. Please note that this option is available only to those individuals with a disability that inhibits their ability to apply online. In order to express interest, please include the information related to the specific position you are interested in (job title, location, etc) when submitting your request.

North America Job Postings

Technical Support Engineer I

Full responsibility for the following functional areas:

• Communicate with customers to support Atlona’s numerous audio/video products
• Logs all customer technical support issues clearly into Zendesk ticketing system
• Address information requests with help center articles and Atlona resources
• Engage Tier 2 Engineer on issues not found in Atlona Help Center
• Escalate issues beyond basic extender troubleshooting–RMA/AR to Tier 2
• Triage support requests, set customer expectations, and queue tickets
• Assist Tier 2 and/or RMA team in processing RMA/AR for customers
• Might be required to be on rotational basis for weekend coverage

Education and Skills and Experience:

• Bachelor’s degree in Electrical Engineering or equivalent experience
• Minimum of 1 year as an AV installer or technical support agent
• Knowledge of HDMI, EDID, RS232, IR, cabling (TP, UTP), and IP
• Certified CTS General or other – preferred (not required)
• Experience with support ticketing system or CRM
• Detail oriented, self-motivated, and team player
• Superb written and oral communication skills
• Ability to work in a dynamic environment

Apply Here

Regional Sales Manager, Canada (Commercial and Residential)

What You’ll Be Doing: 

Reporting to the Director of Sales for North America, you will work from your home office, with travel as needed, serving as the primary business contact and satisfaction-provider for our clients. The RSM will consistently provide excellent customer service to accounts, as well as communicate client needs and goals to the company, in order to ensure the highest level of customer care. You will own both the strategy for sales and the tactical growth of revenue in your assigned territory, and will develop and expand regional sales operations, including planning, forecasting and executing all sales activities. You will take ownership for achieving assigned sales quotas together with customer goals, developing business and proposals for presentation to customers, and coordinating account resources with representatives from marketing, pre- and post-sales engineering, and development. The RSM will have and build relationships in the industry, to include: End-users in corporate, education and government sectors; consultants who specify products into design and applications of commercial Audio Video; industry affiliations; key system integrators; and complimentary manufacturers. Responsibilities for this high profile, individual contributor role include:

• Communicate with customers to support Atlona’s numerous audio/video products
• Logs all customer technical support issues clearly into Zendesk ticketing system
• Address information requests with help center articles and Atlona resources
• Engage Tier 2 Engineer on issues not found in Atlona Help Center
• Escalate issues beyond basic extender troubleshooting–RMA/AR to Tier 2
• Triage support requests, set customer expectations, and queue tickets
• Assist Tier 2 and/or RMA team in processing RMA/AR for customers
• Might be required to be on rotational basis for weekend coverage

Education and Skills and Experience:

• 8+ years of experience and a proven track record selling Audio Video equipment in the Commercial channel.
• CTS certification or knowledge of integration and system design equivalent.
• Highly technical with current technology and methods of video transport, including video over IP.
• Experienced as a trainer, with the ability to teach and motivate large groups or in one-on-one presentations.
• BA/BS in marketing or business management, or equivalent work experience preferred.
• Extensive experience in all aspects of Customer Relationship Management and Customer Service.
• Excellent communicator capable of building relationships and communicating effectively with every level in the organization through outstanding verbal, written, and presentation skills.
• Ability to travel greater than 50% of the time. 
• Strong motivation for sales; aggressive and diligent attitude in reaching sales objective, ability to develop go to market plans, market knowledge and understanding the customers’ needs. Proven closing skills and success in meeting sales goals.
• Self-starter who is able to successfully work both independently and as part of a team.
• Highly energetic personality who enjoys working in a growing team atmosphere and a good attitude towards working in a highly dynamic work environment.
• Proficient with Windows operating system, Excel, Outlook, PowerPoint, Word and other standard MS programs.

Work Location:

This is a remote position for someone located in Canada. Must have a valid passport for International Travel throughout Canada and the United States.

Apply Here

EMEA Job Postings

Regional Sales Manager, Canada (Commercial and Residential)

What You’ll Be Doing: 

Builds, maintains, supports and develops the relationships with Distribution Partners, Consultants and our dealer base across the DACH Region (Germany south & Austria)

Serves as the primary business contact for the client and is responsible for continued growth in the region and is responsible for both the strategy and the development of sales in the assigned territory.

Particular care and attention needs to be dedicated to the relationship with the channel (distributors, resellers, system integrators) which act on Panduit Atlona’s behalf and promote Panduit Atlona in their respective markets. The Sales Manager will be responsible to support and grow these partnerships and find new partners where appropriate.

• Manages all client communication, conflict resolution, and compliance on client deliverables and revenue.

• Creates new Business Development opportunities for the territory and identifies and opens new partnerships.

• Ensures that client issues are dealt with in an efficient manner, with support where required.

• Achieves quarterly sales quota and accurate forecasting for the territory and account base.

• Owns the contract and contract renewals for new and existing clients.

• Approves Change Orders and invoices and is responsible to facilitate in payment collection process.

• Educates customers and partners on technology, products, company policies and processes.

• Maintains a continuous knowledge of customer needs in order to identify potential issues and/or opportunities.

• Ensures that all processes and procedures are completed and profitability requirements are met.

• Pursues opportunities for account growth and new business.

• Communicates the client’s goals and represents the client’s interests to the company.

• Provides regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.

• Understands company capabilities and service, and effectively communicates all offerings to the client.

• Provides regular input on all account activity, including status, call reports and opportunities report on a weekly basis.

• Provides sales/product training, motivation and leadership to base of customers and 3rd party sales reps and their sales teams.

• Manages, motivates and provides guidance and training to outside sales resources.

• Reports and updates via customer relationship management (CRM/ERP) software.

• Other duties as assigned by management.

Education and Skills and Experience:

• Hungry, sales driven, salesmanship

• Significant proven track record selling Audio Video equipment in the Commercial channel, Residential channel experience a plus. Well networked in this industry.

• Fluent in German and English additional languages are advantage.

• CTS certification or knowledge of integration and system design equivalent.

• Highly technical with current technology and methods of video transport.

• Ability to teach and motivate large groups or a one-on-one presentation.

• BA/BS in marketing or business management preferred.

• Extensive experience in all aspects of Customer Relationship Management and Customer Service.

• Excellent communicator capable of building relationships and communicating effectively with every level in the organization through outstanding verbal, written, and presentation skills.

• Ability to travel greater than 50% of the time.

• Strong motivation for sales; aggressive and diligent attitude in reaching sales objective, ability to develop go to market plans, market knowledge and understanding the customers’ needs. Proven closing skills and meeting sales goals.

• Self-starter who is able to successfully work both independently and as part of a team.

• Highly energetic personality who enjoys working in a growing team atmosphere and a good attitude towards working in a highly dynamic work environment.

• Proficient with Windows operating system, Excel, Outlook, Power Point, Word and other standard MS programs.

Work Location:

Southern Germany or Austria preferred

Contact:

Please send your application to: Harleen Sidhu at harleen.sidhu@panduit.com

Apply Here