Atlona Appoints SnapAV as Exclusive US Residential Distributor
Frequently Asked Questions
Atlona has appointed SnapAV as its exclusive distributor for the residential AV dealer community. Effective immediately, SnapAV and its regional distribution partners AllNet, Volutone, and MRI will represent Atlona’s complete range of AV products throughout the United States. Press Release. Below are answers to some of the key questions you may have regarding this strategic partnership.
Q: Why is Atlona changing its residential distribution model?
A: With Panduit’s recent acquisition of Atlona, we have implemented several changes to our distribution model. These changes are designed to provide a customer-first focus, with simplified product procurement and support for all Atlona dealers
Q: What does this mean for Atlona and residential channel?
A: Atlona remains dedicated to serving the residential AV market. Our recent product developments in HDR signal distribution and innovative adoption of Dolby Vision™ technology in our OmniStream platform demonstrate our long-term optimism for residential and our custom integration customers.
Q: Who is my new Atlona Residential Product Distributor?
A: Atlona products can be purchased from SnapAV and through its regional distribution partners
- SnapAV, All US regions
- Contact: SnapAV; Phone: (866) 424-4489; Email: firstname.lastname@example.org
Allnet, serving upper mid-western U.S. regional dealers
Contact: Bill Zidek; Phone: (847) 860-0082 x212; Email: email@example.com
- MRI, serving north-eastern U.S. dealers
- Contact: Chad Tierney; Phone: (800) 747-0003; Email: firstname.lastname@example.org
- Volutone, serving dealers in California and Nevada, and Hawaii
- Contact: Gary Usher; Phone: (800) 795-5111; Email: email@example.com
Q: What if I’m a direct dealer with Atlona or SnapAV, can I still buy direct?
A: Yes, existing dealer relationships and contracts with either company remain unchanged.
Q: I am located outside the US, are Atlona’s distribution relationships changing.
A: No, this distribution program only impacts Atlona’s US residential distribution model.
Q: How can I become a direct dealer with Atlona? A: Please see our Become a Partner page: https://atlona.com/contact_us/become-partner/
Q: I’m a member of a Residential Buyer’s Group, is this relationship impacted?
A: Existing arrangements with our residential buying group partners (Azione, HTSA, HTSN, and ProSource) remain unchanged
Q: I have purchased products from a previous distributor, who do I contact for support and service?
A: For any Atlona product questions or tech support please contact: Atlona 877-536-3976 or email: Support@atlona.com. Visit our online Atlona Help Center to quickly find answers to technical challenges related to your Atlona product: https://support.atlona.com/hc/en-us.
Q: What Atlona products will be available through SnapAV and its distribution partners?
A: SnapAV will carry the full-line of Atlona products. More information can be found here: https://www.snapav.com/shop/en/snapav/atlona