Atlona Careers

The company attracts progressive, agile and entrepreneurial leaders that have strong business acumen combined with a customer centric orientation. Atlona offers a fast paced, and creative environment where employees around the world can grow and evolve to keep up with the speed of technological advancements continually reshaping the industry. Committed to changing the world, Atlona offers its employees a culture where they can pursue their professional and personal interests and love what they do.

Atlona is seeking trailblazers and out of the box thinkers. Our employees are shaping the world of tomorrow, and driving innovation. We invite you to explore the job opportunities available at Atlona.

North America Jobs

EMEA Jobs

Atlona is an EEO Employer

To protect the interests of all parties, Atlona/Panduit will not accept unsolicited resumes from any source other than directly from a candidate, or third-party vendors who have signed a formal agreement with Atlona/Panduit. Any recruiting/search firm interested in a relationship with Atlona/Panduit should contact Human Resources at talent.acquisition@panduit.com PRIOR to reaching out to any Atlona or Panduit employee or manager.

If you are a qualified individual with a disability and need an accommodation or accessibility assistance to apply for one of our positions, you may submit a request via email to accommodation.request@panduit.com. Please note that this option is available only to those individuals with a disability that inhibits their ability to apply online. In order to express interest, please include the information related to the specific position you are interested in (job title, location, etc) when submitting your request.

North America Job Postings

Technical Support Engineer I

Full responsibility for the following functional areas:

  • Communicate with customers to support Atlona’s numerous audio/video products
  • Logs all customer technical support issues clearly into Zendesk ticketing system
  • Address information requests with help center articles and Atlona resources
  • Engage Tier 2 Engineer on issues not found in Atlona Help Center
  • Escalate issues beyond basic extender troubleshooting–RMA/AR to Tier 2
  • Triage support requests, set customer expectations, and queue tickets
  • Assist Tier 2 and/or RMA team in processing RMA/AR for customers
  • Might be required to be on rotational basis for weekend coverage

Education and Skills and Experience:

  • Bachelor’s degree in Electrical Engineering or equivalent experience
  • Minimum of 1 year as an AV installer or technical support agent
  • Knowledge of HDMI, EDID, RS232, IR, cabling (TP, UTP), and IP
  • Certified CTS General or other – preferred (not required)
  • Experience with support ticketing system or CRM
  • Detail oriented, self-motivated, and team player
  • Superb written and oral communication skills
  • Ability to work in a dynamic environment
Apply Here

EMEA Job Postings

There are currently no open positions in EMEA