FAQ

AT-HDVS-TX FAQ

AT-HDVS-TX Q: VGA input not working. What should I do? A: Please ensure you are on latest FW update for your HDVS transmitter unit. Also, thin VGA cables were found not to work well with this product. Please ensure to use thick VGA cables to connect with this unit.

0 comments

AT-HDVS-200-TX FAQ

AT-HDVS-200-TX Q: How do I access the On-screen display (OSD)? A: Press and hold the display button for 10 seconds.   Q: Can the VGA input be used to support different analog sources using the correct adapter? A: No. The VGA input only supports RGBHV.    

0 comments

AT-SC-500 FAQ

AT-SC-500 Q: How do I access the On-screen display (OSD)? A: Press and hold the display button for 10 seconds.   Q: Does this unit support de-embedding to multi-format audio? A: This unit only supports 2 CH PCM.   Q: How do I wire un-balanced audio out? A: Signal goes to positive and negative gests […]

0 comments

AT-UHD-SW-52-ED FAQ

AT-UHD-SW-52-ED Q: How can I improve the switching time between sources? A: Learn the EDID information from the display and apply that setting to the input.   Q: How do I enable Auto Switching on the AT-UHD-SW-52-ED? A: You can enable the auto switch function by accessing the switcher’s web GUI or by sending the following […]

0 comments

AT-HDVS-RX FAQ

 Q: Whenever I press “read” under projector controls in the control software, I get partial data filled in. How do I confirm good communication and get all default fields filled in?  A: Please ensure you have good RS-232 cable. Sometimes communication can hang, please disconnect the 3.5mm to 9-pin adapter cable from the AT-HDVS-RX and […]

0 comments

AT-UHD-PRO3-88M FAQ

Q: I am trying to use an AT-HDRX/RSNET with this matrix but the matrix does not power on my receiver? A: The new AT-UHD-PRO3 series matrix switcher HDBaseT outputs are now POE (+48v). Connecting a POCC (+24v) receiver into that port will not power on the unit. You will need power the receiver locally.   […]

0 comments

AT-UHD-PRO3-66M FAQ

Q: I am trying to use an AT-HDRX/RSNET with this matrix but the matrix does not power on my receiver? A: The new AT-UHD-PRO3 series matrix switcher HDBaseT outputs are now POE (+48v). Connecting a POCC (+24v) receiver into that port will not power on the unit. You will need power the receiver locally.   […]

0 comments

AT-UHD-SW-52 FAQ

AT-UHD-SW-52 Q: How can I improve the switching time between sources? A: Learn the EDID information from the display and apply that setting to the input.   Q: How do I enable Auto Switching on the AT-UHD-SW-52? A: You can enable the auto switch function by accessing the switcher’s web GUI or by sending the […]

0 comments

AT-UHD-SW-51 FAQ

AT-UHD-SW-51 Q: How can I improve the switching time between sources? A: Learn the EDID information from the display and apply that setting to the input.   Q: How do I enable Auto Switching on the AT-UHD-SW-51? A: You can enable the auto switch function by accessing the switcher’s web GUI or by sending the […]

0 comments

AT-HDTX-RSNET FAQ

I am only getting the menu of my Scientific Atlanta/Time Warner/Samsung/Comcast/Cisco cable boxes (Model #s: 4000, 4250HD, 4642, 4742, 8300HD, 8600, 8640, 8642, 8240, 8300, RNG-110, RNG-150, RNG-200, CHS, BD-ES-6000, XG1), but not the video feed, and receiving the error message “HDCP error switch to Component”. How can I fix this? This is due to […]

0 comments

AT-HDTX-ROADNET FAQ

I am only getting the menu of my Scientific Atlanta/Time Warner/Samsung/Comcast/Cisco cable boxes (Model #s: 4000, 4250HD, 4642, 4742, 8300HD, 8600, 8640, 8642, 8240, 8300, RNG-110, RNG-150, RNG-200, CHS, BD-ES-6000, XG1), but not the video feed, and receiving the error message “HDCP error switch to Component”. How can I fix this? This is due to […]

0 comments

AT-HDTX FAQ

The receiver is getting hot, is this ok? It is normal for the receiver to be fairly warm during normal operation. I am only getting the menu of my Scientific Atlanta/Time Warner/Samsung/Comcast/Cisco cable boxes (Model #s: 4000, 4250HD, 4642, 4742, 8300HD, 8600, 8640, 8642, 8240, 8300, RNG-110, RNG-150, RNG-200, CHS, BD-ES-6000, XG1), but not the […]

0 comments

AT-HDRX-IR FAQ

Can I use 3rd party IR receivers and emitters? You must use the supplied IR receiver but you can use any 3rd party emitter Can I connect directly from a control system into the AT-HDTX/RX-IR? Yes you can. You would directly connect the IR cable from the control system (as long as it’s not URC) […]

0 comments

AT-HDRX-RSNET FAQ

I am only getting the menu of my Scientific Atlanta/Time Warner/Samsung/Comcast/Cisco cable boxes (Model #s: 4000, 4250HD, 4642, 4742, 8300HD, 8600, 8640, 8642, 8240, 8300, RNG-110, RNG-150, RNG-200, CHS, BD-ES-6000, XG1), but not the video feed, and receiving the error message “HDCP error switch to Component”. How can I fix this? This is due to […]

0 comments

AT-HDRX FAQ

The receiver is getting hot, is this ok?It is normal for the receiver to be fairly warm during normal operation. I am only getting the menu of my Scientific Atlanta/Time Warner/Samsung/Comcast/Cisco cable boxes (Model #s: 4000, 4250HD, 4642, 4742, 8300HD, 8600, 8640, 8642, 8240, 8300, RNG-110, RNG-150, RNG-200, CHS, BD-ES-6000, XG1), but not the video […]

0 comments

AT-UHD-CLSO-612 FAQ

Do the HDBaseT ports also provide power to HDBaseT baluns? Yes, all HDBaseT ports (inputs & outputs) provide power to suitable PoCc supported HDBaseT transmitters and receivers respectively. This does not include units that require thier own power supplies like AT-HDTX-RSNET or AT-HDVS-RX as an example. Can I send control signals via the HDBaseT ports? […]

0 comments