Atlona prides itself on being an agile company that develops innovative and reliable products to solve the challenges facing today’s AV industry.
Equally important is our customer commitment to be easy to do business with and provide you with the industry’s best backend support program.
The Atlona Advantage gives you the highest level of customer support, training and protection in the industry.
Atlona’s Award-Winning 10-Year Warranty
Atlona is proud to be recognized by the readers of Systems Contractor News with The 2015 Platinum and 2015 Gold SCN Stellar Service Award for Best Warranty Program
- Quality is not negotiable, we guarantee that our products will work as they were designed
- Atlona warrants its products are free from defects in materials and workmanship
- 10-year warranty begins on date of purchase by the end-purchaser
Unparalleled Global Technical Support
Atlona offers flexible technical support and contact options:
- Technical advice available seven-days-a-week, every day of the year! (Multilingual)
- Guaranteed initial response time of one hour or less
- Support via phone or on-line
Next Day Advance Replacement
Atlona offers free next-day shipment for a replacement unit, plus convenient return label.
- Next day-replacement guarantee is valid for one year after the original date of purchase
- For products older than one year, Atlona offers free ground shipping of the replacement product
Next-day replacement applies only to partners in the US and EU.
Multi-Level Training, Support and Certification
Atlona Academy: Three levels of certification for the ultimate in technology and systems training.
- Earn 7 InfoComm CTS RUs and 3 CEDIA CEUs in our industry accredited courses
- Training is available in multiple languages at www.atlonaacademy.com
- Training can be tailored to your needs in topics covering sales, products, and system design
Free Design Services and Sales Engineering Support
Atlona also offers technical sales support and advice for specifications, product features, and system design solutions.
- System design support and complete system design implementation for Atlona partners
- Phone consultations, domestic and international, are available Monday – Friday, call 1-877-536-3976
- After-hours requests taken online
PARTNER INCENTIVE PROGRAMS & WEB PORTAL: PREFERENTIAL TREATMENT
Buyer Protection: 30-day Customer Satisfaction
Atlona protects your investment:
- If you or your customer are not satisfied with your Atlona product, it can be returned within 30 days for a full refund.
FREE Shipping/Same Day Shipping
Atlona is devoted to efficiently and expediently getting you the products you need.
- Free standard ground shipping for qualified partners
- Free expedited shipping for qualified Partners
- Same day shipping for all orders
Be Global, Act Local
Global HQ in Silicon Valley • International HQ in Zurich.
- Atlona is committed to supporting our partners in their local region
- Local presence in: China, Dominican Republic, France, Germany, India, Italy, Latin America, Mexico, Russia, Singapore, Switzerland, and United Kingdom
- Support for global project deployment and logistics
Atlona Management System
- Powerful software resource for select Atlona IP-controllable products : Free Download
- Manage, operate, and maintain AV systems using a standard web browser
- Automatic network detection of Atlona devices streamlines device configuration and updates
- Access to AMS Go cloud-based management – remotely service Atlona AMS-enabled products from anywhere worldwide