General Return Policy
We offer 30 days satisfaction guarantee from the date of purchase for most of the products that we sell unless it is a special order or labor. Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return if product is not defective. Before return is placed, RMA (Return Materials Authorization) number should be obtained via phone or email (877-536-3976 or email support@atlona.com). Once you have obtained an RMA number from Atlona Technologies or from Atlona’s dealer/distributor, you must send the product(s) freight prepaid to Atlona Technologies within 30 days from RMA issuance date. Any returns received by Atlona after 30 days from the RMA issuance date are subject to 15% restocking fee. Any returned received after 60 days from RMA issuance date will not be processed and will be sent back to you at your expense. An RMA form included in your RMA confirmation email must be fully filled out and included with your return to insure a quick processing on our side. Absence of the fully filled out form might delay processing of your return.
All product(s) must be in the original condition, in the original packaging and have all parts, accessories, manuals, etc. included. Otherwise a restocking fee will be applied in the amount of damages/cost of missing items. Please note that we will not accept any product(s) that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification. They will be sent back to you at your expense, and no refund/exchange will be issued.
Please use a shipping company that can demonstrate proof of delivery (such as Federal Express, UPS, DHL, etc.). Lenexpo, Inc. (Atlona Technologies) does not accept responsibility for any lost shipments unless proof of delivery to Atlona is provided. Product(s) shipped to Atlona must be properly packaged to prevent damage in transit. The Atlona RMA number must be prominently displayed on the outside of your package. If you send your product(s) to Atlona without the RMA number prominently displayed on the outside of the package, it will not be processed and returned to you at your own expense. No refund/exchange will be issued in this case.
Refused Shipments
The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs. If through no fault of Lenexpo the shipment is refused, we will charge your account for any shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee for an unauthorized return.
30-DAY MONEY-BACK GUARANTEE:
If for any reason, you are not completely satisfied with the product that you have purchased from Atlona Technologies, simply ship the product back in its original packaging, and you'll receive a full money back that you have originally paid for this product. Return shipping will not be reimbursed. In order to expedite the process of refund, please contact our customer service department for receive and Return Authorization Number.
TECHNICAL SUPPORT
Technical support is one of the services that Atlona Technologies is proud of. We have knowledgeable personal to assist you with any questions or problems you might have. Our technical support department is being trained every week on different products and has an ability to offer a full spectrum of service for your perfect understanding.
PRIVACY POLICY
Privacy Policy on internet is very valuable nowadays. We do understand that and that’s why you can be sure that your information is %100 secure and kept only for processing orders. Atlona Technologies is not and will never share any of your personal information with a 3 rd party. You can feel safe and fully secure shopping with us.
you are protected by SSL
PLACING AN ORDER
Call us or use our web site shopping cart by clicking on the "Add to Shopping Cart" button. This will add the item to your shopping cart. You can view and update your shopping cart at any time by clicking the "View Shopping Cart" button. You can also locate Atlona dealer in your area to get our products locally.
PAYMENTS ACCEPTED
- Atlona Technologies does accept all major credit cards: Visa, MasterCard, American Express and Discover.
- If you willing to pay by Paypal, it is also an option in our shopping cart.
Personal or Business check (orders may be held up to 10 days to allow checks to clear)
- Money order
Lenexpo dba Atlona
1293 Mountain View Alviso Rd. Suite A
Sunnyvale, CA 94089
Phone: 1-877-536-3976 ( 8:30am to 5:30pm PST )
Fax: 1-408-743-5622
- Phone Orders
To Place a Phone Order call 1-877-536-3976 and one of our Customer Service Representatives will take your order (9 AM - 6 PM Pacific time). To expedite your order please have the following information ready:
- Item(s) name, product number and quantity
- Credit card information
- Full name and shipping address including phone number
- Billing address if different from shipping address
- Email address if applicable
Atlona Technologies will accept Bank Transfer for the amount of $500 and higher. Please email us to request our bank details and get an invoice number
For Sales and Customer Service, please contact:
sales@atlona.com
For Purchasing and Tech Support, please contact:
support@atlona.com
For Accounting and Dealer Support, please contact:
account@atlona.com
For Shipping and Receiving, please contact:
info@atlona.com
Sales TAX: California Residents must pay 9.25% sales tax.
Lenexpo Inc. dba Atlona is not responsible for any compatibility issues which may have been occurred with combination of other brands.
